Shipping Policy

Effective Date: January 8, 2025

At SharpStyleCiteino, we are committed to delivering your musical instruments and accessories in a timely and efficient manner. This Shipping Policy outlines the details regarding shipping methods, processing times, costs, and delivery expectations for orders placed on our website sharpstyleciteino.com.

1. Shipping Methods and Delivery Times

We offer a range of shipping options to meet your needs. The estimated delivery time depends on the shipping method you choose and your location.

      • Standard Shipping: Delivery typically takes 5-7 business days within the contiguous United States.
      • Expedited Shipping: Delivery typically takes 2-3 business days for orders within the U.S.
      • Overnight Shipping: Orders are delivered by the next business day (excluding weekends and holidays) for U.S. locations.
      • International Shipping: Delivery times vary depending on the destination and customs processing. International orders may take 7-21 business days.

Please note that all delivery times are estimates and may vary due to external factors such as weather delays, holidays, or carrier disruptions.

2. Shipping Charges

      • Domestic Orders (U.S.): Shipping costs are calculated based on the weight, size, and destination of your order. Shipping fees will be displayed during checkout before you complete your purchase.

      • International Orders: Shipping fees for international orders will be calculated at checkout based on the destination and size/weight of the package. International customers are also responsible for any additional customs duties, taxes, or import charges that may apply upon delivery.

      • Free Shipping: We occasionally offer promotions such as free standard shipping on orders over a certain amount within the U.S. These offers are subject to change and will be clearly advertised during checkout.

3. Order Processing Time

      • Order Confirmation: After you place your order, you will receive an email confirming that we’ve received your order. This email is not an acceptance of your order, but a confirmation that we are processing it.

      • Processing Time: Orders are typically processed within 1-2 business days after confirmation. Processing times may be longer during peak seasons or due to stock availability. We will notify you of any significant delays.

      • Backordered Items: If any item in your order is out of stock or on backorder, we will notify you immediately. You will have the option to either wait for the item to become available or cancel the item and receive a refund.

      • Shipping Notification: Once your order is shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking information to be updated in the carrier’s system.

4. Shipping Address

      • Accuracy: Please ensure that the shipping address you provide is complete and accurate. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses. If the package is returned to us due to an incorrect address, you will be responsible for any additional shipping charges to reship the package.

      • Address Changes: If you need to change the shipping address after placing an order, please contact us immediately. We will attempt to accommodate your request, but address changes can only be made if the order has not yet shipped.

5. Shipping Restrictions

      • P.O. Boxes: We do not ship to P.O. Boxes for some large or oversized items. If your order includes an item that cannot be shipped to a P.O. Box, we will notify you and request an alternative address.

      • International Shipping Restrictions: We offer international shipping to select countries. However, some products may not be available for international delivery due to size, weight, or shipping restrictions. If you attempt to place an order for a restricted product, we will notify you and suggest an alternative.

      • Customs and Duties: For international orders, the customer is responsible for paying any customs duties, taxes, or other fees that may apply to the delivery of your order. These fees are assessed by the destination country’s customs office and are beyond our control.

6. Tracking Your Order

Once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery on the carrier’s website.

      • Tracking Link: You can track your order by visiting the carrier’s website and entering your tracking number, which will be included in your shipping confirmation email.

      • Tracking Delays: Please allow 24 hours for tracking information to be updated after shipment. In rare cases, there may be a delay in the carrier’s system, but the package should still be on its way.

7. Shipping Issues and Lost Packages

      • Shipping Delays: While we strive to meet the estimated delivery times, shipping delays can occur due to factors beyond our control, such as extreme weather, holiday volumes, or carrier issues. If your order is delayed, please contact the carrier directly or reach out to us, and we will assist in resolving the issue.

      • Lost or Damaged Packages: If your package is lost or damaged in transit, please contact us within 7 days of receiving your shipping confirmation. We will work with the carrier to investigate the issue and file a claim. If your claim is approved, we will offer a replacement or refund for the damaged or lost item.

8. Customer Support

If you have any questions or concerns about shipping, or if you experience any issues with your order, please feel free to reach out to our customer service team. We are here to help and ensure a smooth shipping experience.

9. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated Effective Date. Please review this policy periodically to stay informed of any changes.

Thank you for choosing SharpStyleCiteino. We appreciate your business and are dedicated to delivering your musical instruments and accessories safely and promptly.