Sales Policy

Effective Date: January 8, 2025

At SharpStyleCiteino, we are committed to providing high-quality musical instruments and accessories at competitive prices, ensuring that every customer has a positive and seamless shopping experience. By purchasing from SharpStyleCiteino, you agree to the following terms and conditions outlined in this Sales Policy.

1. Pricing

  • Product Pricing: All prices listed on SharpStyleCiteino.com are in U.S. dollars (USD) and are subject to change without prior notice. Prices are determined by the supplier and may vary based on availability, demand, or promotions.

  • Taxes: Sales tax will be applied to your order based on the applicable rates for the state or country of delivery. The exact amount of tax will be calculated at checkout.

  • Discounts and Promotions: We periodically offer discounts, promotions, and special deals. These offers may be limited to specific products or time periods, and they cannot be combined with other offers unless stated otherwise. Discounts are applied at checkout.

2. Order Processing

  • Order Confirmation: After you place an order, you will receive an order confirmation email, which will include a summary of your order details. This does not guarantee that the items will be available or that the order has been processed. If there are any issues with your order, such as product unavailability, we will notify you immediately.

  • Availability: We make every effort to ensure that our inventory is accurately reflected on the website. However, if an item is out of stock or unavailable after you place an order, we will contact you to offer an alternative or process a refund. In some cases, we may offer to backorder the product and ship it as soon as it becomes available.

  • Order Modifications: Once an order is placed and processed, we are unable to modify the order (e.g., change the product, shipping address, etc.). If you need to make changes to your order, please contact us immediately before the order is shipped, and we will do our best to accommodate your request.

3. Payment

  • Accepted Payment Methods: We accept various forms of payment, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment methods. All payment transactions are processed securely.

  • Payment Authorization: Your payment will be authorized at the time of checkout. If your payment method is declined or fails to authorize, we will notify you via email and request that you update your payment information.

  • Billing Information: When making a purchase, you agree to provide accurate and up-to-date billing information. If the billing details you provide are incorrect, we may cancel or delay your order.

4. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options, including standard and expedited shipping. The shipping costs are calculated based on the weight, size, and destination of the order. Shipping costs will be clearly displayed at checkout.

  • Shipping Times: Shipping times vary depending on your location and the selected shipping method. Estimated delivery times are provided during checkout, but please note that these are estimates and delays may occur due to external factors (e.g., weather, holidays, or carrier issues).

  • International Shipping: We currently offer international shipping to select countries. International orders may be subject to customs duties, taxes, and import charges, which are the responsibility of the customer. These fees are not included in the total at checkout and may vary depending on the destination country.

  • Order Tracking: Once your order has shipped, you will receive an email with tracking information so you can monitor the progress of your delivery. Please allow up to 24 hours for tracking information to be updated in the carrier’s system.

  • Shipping Address: Please ensure that your shipping address is correct at checkout. We are not responsible for delayed or misdelivered packages due to incorrect or incomplete addresses. If the package is returned due to an incorrect address, additional shipping charges may apply to resend the package.

5. Returns and Refunds

  • Return Eligibility: If you are not satisfied with your purchase, we accept returns within 30 days from the date of delivery, subject to the conditions of our Refund and Returns Policy. The item must be in unused and resalable condition with its original packaging.

  • Refunds: Refunds will be processed to the original payment method once we receive and inspect the returned item. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment processor.

  • Exchanges: We offer exchanges for products of equal value. If you wish to exchange an item, please follow the return process, and upon receiving the returned item, we will send you a replacement.

  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will either replace the item or offer a full refund, including return shipping costs, if applicable.

6. Order Cancellations

  • Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are processed and shipped. Once your order is shipped, it cannot be canceled, but you can follow our return process once the product is delivered.

  • Refused Deliveries: If you refuse delivery of a package or if the carrier is unable to deliver it due to an incorrect address or any other issue, the return shipping cost will be deducted from your refund.

7. Product Information

  • Product Descriptions: We make every effort to provide accurate product descriptions, images, and details on our website. However, we cannot guarantee that all product details, including color, size, and other specifications, are completely accurate or up-to-date. If you have questions about a product before purchasing, please reach out to us for clarification.

  • Product Availability: Product availability is subject to change, and some items may be discontinued or out of stock after you place your order. If we cannot fulfill your order, we will notify you as soon as possible and offer a refund or alternative options.

8. Customer Support

Our customer support team is available to assist you with any questions or concerns regarding your order. You can contact us via:

We strive to respond to all inquiries within 24-48 hours.

9. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with an updated Effective Date. Please review this policy periodically to stay informed of any changes.

Thank you for choosing SharpStyleCiteino. We appreciate your business and are committed to providing you with the best shopping experience for all your musical instrument needs.